Return
To make the return process easier for you, you need to download our return form.
The return form is also available in English: return form EN.
When and who can return the goods?
The refund is available if the buyer is a consumer within the meaning of the Civil Code. The refund is available in accordance with the provisions of law in the event of concluding a distance contract (i.e. via our website, by phone or by e-mail). The right to refund is also available if the order was made remotely and the goods are collected in our stationary showroom.
The buyer has the right to withdraw from the contract within 14 days without giving any reason. The period for withdrawal from the contract expires after 14 days from the day on which the buyer came into possession of the goods or on which a third party, other than the carrier and indicated by the buyer, came into possession of the goods (i.e. from the moment of receipt of the goods).
Return Procedure
In order for the withdrawal (refund) procedure to proceed as soon as possible, without misunderstanding or error, we propose to do the following:
Informing us of the buyer's return decision (see above).
Completing the return towaru.Dołączenie to the package proof of purchase (invoice/personal invoice/receipt) for easier identification of the transaction or other proof confirming the purchase of this product from us.
A declaration of withdrawal from the contract must be attached to the shipment (return form) – for faster identification of the shipment/order.
Safe packaging of the package and its designation with the post 'RETURN' for easier identification of the package.
Immediate shipment of the parcel, at your own expense, to the address of our company headquarters (Hypevenom, 02-677 Taśmowa 4a/38 Warsaw). Please note! Cash on delivery parcels will not be accepted!