Refund policy

Returns and exchanges policy – HYPEVENOM

Return form

To make your return easier, please download and fill in our return form (EN). The form is also available in Polish.

When and who can return goods

You can return goods if you are a consumer within the meaning of the Polish Civil Code and the purchase is a distance contract (i.e. made through our website, by phone or by email).

The right of return also applies when the order was placed remotely and the goods are collected in our physical store.

You can withdraw from the contract within 14 days of receiving the goods, or of the day a third party you named took possession of them.

Return procedure

⚠️ Returns are not processed automatically. Once we receive your parcel, we contact you by email to confirm and agree the next steps. Without confirmation the return will not be processed.

To speed up your return and avoid mistakes, please:

  1. Let us know by email that you want to return the goods.
  2. Pack the items you are returning and include the return form so we can identify your parcel quickly.
  3. Pack the parcel securely and mark it "ZWROT" (RETURN).
  4. Send the parcel with InPost to Paczkomat locker WAW114H (Warsaw).
    Recipient: HYPEVENOM, tel. +48 789 740 350, email: hypevenomstore@gmail.com
    Cash-on-delivery parcels are not accepted.
  5. Email us the tracking number straight away. Without a tracking number we may not be able to accept the return.

The best way to send your parcel is InPost Kurier.

Exchanges

  • If the exchange is at the customer's request (different size, colour or model) → the customer pays the shipping costs.
  • If the exchange is due to a defect or non-conformity with the contract → the seller pays for re-shipping.

Personal data

Data sent as part of a return (name, address, email, tracking number) will be processed in line with our Privacy Policy, solely to handle the return or exchange.