TERMS
SHIPPING AND ORDER FULFILMENT
HYPEVENOM ships orders from our warehouses in Warsaw. If a product is not available in the Warsaw warehouse, the order will be shipped from our warehouse in the Netherlands.
Please note that processing an order can take 2 to 8 business days. Once your order has shipped, you will receive an email with tracking information. You can also log in to your account with your email address and track the order directly on our website.
Some orders may be sent in several separate parcels if the products are in different warehouses.
If your order hasn't arrived within the expected time, contact us at support@hypevenom.com and we'll do our best to help.
SHIPPING COSTS
Within Poland we deliver to InPost Paczkomat lockers or by GLS courier.
Shipping costs within Poland:
- InPost – 20 PLN
- GLS – 25 PLN
Shipping costs for other countries are shown at checkout before you pay.
If an ordered product is not in our warehouse in Poland, it will be shipped from our warehouse in the Netherlands via the GLS courier service.
SHIPPING AND DELIVERY
Once an order has been handed to the courier, the parcel is in the care of that carrier.
If your parcel is delayed or may have been lost in transit, please contact us. Where possible, we will contact the carrier and help resolve the situation.
HYPEVENOM is not responsible for parcels that are stolen after delivery, delivered to an incorrect address provided by the customer, or left in a safe place at the customer's request or with the carrier's approval.
RETURNS
We accept returns of products – including those bought on sale or with a discount code – within 14 days of receiving the order, provided the return request is emailed to our customer service team within that time.
Returned products must be unworn, unused, in their original condition and have all original tags attached.
Where possible, eligible products can be exchanged for a different size or a different product. If the chosen product is not available, we may offer store credit for future HYPEVENOM purchases.
We do not accept returns or exchanges of:
- worn, washed or damaged products,
- products returned without original tags,
- products that are not in their original condition.
Return shipping costs are paid by the customer, unless the product is found to be faulty or the customer received the wrong item.
If you withdraw from the contract, we also refund the original delivery cost – up to the cost of the cheapest standard delivery option offered in our store.
FAULTY OR INCORRECT PRODUCTS
If you received the wrong product or believe the product you received is faulty, contact us at support@hypevenom.com within 14 days of receiving the parcel.
Please include your order number and clear photos showing the problem.
If the product is found to be faulty, we will offer an appropriate solution in line with applicable consumer protection law.
PRODUCT AVAILABILITY
We do our best to keep product availability information up to date, but occasional stock discrepancies can happen.
If it turns out after you've ordered that a product is not available, we reserve the right to cancel that item or the whole order and issue a refund or store credit.
OUR WAREHOUSES
HYPEVENOM has warehouses in Warsaw and in the Netherlands, within the European Union.
Orders are automatically routed to the right warehouse depending on product availability and the delivery address.
Our system prioritises the most economical shipping option available.
Some orders may be split into several parcels if the ordered products are available in different warehouses.
Information about where your order ships from and any split into several parcels is shown at checkout before you complete your order.
BOT POLICY
We reserve the right to cancel any order if we believe it was placed using bots, automated software or unauthorised links to the checkout process.
When buying products from new collections, please use our website directly.
Nothing in these terms limits or excludes your rights as a consumer under applicable consumer protection law.
